Frequently Asked Questions
See below a list of our most frequently asked questions. If you need any questions answering, please get in touch.
Why use an insurance broker instead of going direct?
As independent brokers, we:
- Compare multiple insurers
- Negotiate better premiums and cover
- Offer personal, advice‑led solutions
- Provide ongoing support throughout your policy
- Assist with claims from start to finish
- Carry out site visits for businesses where required
This allows us to fully understand your risk and provide tailored recommendations.
Do you offer site visits?
Yes. For many commercial risks — such as restaurants, takeaways, warehouses, landlords, or specialist trades — we can arrange on‑site visits to better understand your operations and advise on suitable cover.
How quickly can I get a quotation?
Most quotations are available the same day. More complex commercial risks may require 24–48 hours so we can review documents and negotiate with insurers properly.
Can you help if I’ve been refused cover elsewhere?
Yes. We frequently help clients who:
- Are new start‑ups
- Have previous claims
- Have non‑standard or complex risks
- Were declined by comparison sites
Our specialist insurers can usually consider cases others reject.
Do you offer monthly payment options? How can I pay?
Yes — most policies can be paid monthly through premium finance (subject to checks).
We also accept:
- Debit/Credit Card
- Bank Transfer
- Cash in our office
How do you assist with claims?
You’re never left alone during a claim. Crownsway:
- Reports and manages the claim
- Gathers documents
- Liaises with insurers and loss adjusters
- Provides updates at every stage
- Supports you during disputes
We also have access to a specialist outsourced claims team for more complex or high‑value claims.
What information do you need for a quotation?
Typical details include:
- Business description and activities
- Sums insured
- Property details
- Claims history
- Employee numbers / revenue
- For motor: drivers & vehicle lists
We’ll walk you through this.
Can I buy insurance online?
Yes — through our Quick Quotes tab you can buy:
- Travel Insurance
- Temporary Car Insurance
All other products require a personalised quotation.
Can you insure impounded motorbikes?
No — we cannot insure impounded motorbikes.
Can I make changes to my policy during the year?
Yes, at any time. This includes:
- Changing premises
- Adding/removing vehicles
- Updating sums insured
- Amending business activities
Just contact our team.
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Authorised and regulated by the Financial Conduct Authority (FCA) under Firm Reference No. 306797. You can check this on the Financial Services Register by visiting the FCA's website.
Crownsway Insurance Brokers Limited is a wholesaler and broker for Commercial and Household Insurances and is a broker for Motor Insurance and Optional/Additional products.