Quality Policy
Crownsway Insurance Brokers Ltd is dedicated to delivering an exceptional quality of service from the inception of our client relationships through to their completion. We prioritise client engagement at every step, ensuring that all our clients, regardless of their chosen service or its value, receive unwavering attention and a consistent level of service excellence.
Our dedicated team at Crownsway Insurance Brokers Ltd works diligently to uphold quality standards and procedures that align with the specific needs and expectations of our clients. We have meticulously developed and implemented a robust quality management system that conforms to the ISO 9001:2015 standards while simultaneously adhering to the regulations set forth by the Financial Conduct Authority (FCA).
Effective communication is a cornerstone of our operations. We ensure that our employees are well-informed about all aspects of delivering quality service. This culture of transparency not only cultivates client loyalty but also encourages our clients to share their positive experiences with others, thereby enhancing our ability to provide exemplary service to the broader community.
At Crownsway Insurance Brokers Ltd, we have established a comprehensive framework for tracking and analysing feedback from all clients, regardless of their selected service option. This framework allows us to thoroughly assess our performance alongside quality objectives and make data-driven improvements.
We recognise the vital importance of training for all employees, tailoring our programs based on client feedback. We foster a culture where professional development is encouraged and rewarded, ensuring that our team is continually enhancing their skills and service delivery.
Our commitment to quality is reflected in our routine audits and reviews, which focus on continuous improvement. We remain adaptable to changes within the commercial sector, ensuring that we stay compliant with evolving legislation.
Crownsway Insurance Brokers Ltd actively seeks out client feedback and is always ready to implement necessary changes in response. This proactive approach enables us to refine our services continually and maintain our reputation for excellence.
The Director of Crownsway Insurance Brokers Ltd is committed to driving the company’s growth while upholding the exceptional standards of service offered to both new and existing clients. This dedication not only focuses on expanding the business but also emphasises the promotion and development of the team’s skills and expertise, ensuring that each member contributes to the overall success of the organisation. By advancing an environment of excellence and collaboration, the Director aims to create lasting relationships with clients and empower the team to excel in their roles.
The company complies with all legislation relevant to the Insurance Industry. The Insurance Act 2015, The Insurance Brokers (Registration) Act 1977, the UK General Data Protection Regulation (UK GDPR) and the Health and Safety at Work Act 1974. In addition, the company is the founder of the British Insurance Brokers Association (BIBA), which abides by the Codes of Practice and by the Financial Conduct Authority (FCA).
This policy is available for your reference on our website, included in both our electronic and paper welcome materials, as well as in our quotation packs. Additionally, you can find a copy displayed at the counter for review while you wait to be served.
Crownsway Insurance Brokers Ltd may change this policy from time to time. This may be necessary if the law changes or if we change our business in a way that affects your personal information. This Quality Policy was last updated on 10th November 2025