Terms & Conditions

Crownsway Insurance Brokers Limited
Last updated: March 2026

1. Introduction

Welcome to the Crownsway Insurance Brokers Limited website (“we”, “us”, “our”). By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree, please discontinue use of the site.

These Terms & Conditions work alongside our Privacy Notice and Terms of Business.

2. About Us

Crownsway Insurance Brokers Limited
Registered Office: D J S House, 183 Holyhead Road, Birmingham, B21 0BD
Registered in England & Wales (No. 1015937)
Authorised and regulated by the Financial Conduct Authority (FCA No. 306797).
Website: www.crownsway.co.uk
Phone: 0121 554 3566 / 9788
Email: motor@crownsway.co.uk, commercial@crownsway.co.uk, household@crownsway.co.uk, info@crownsway.co.uk

3. Use of Our Website

You agree to use this website only for lawful purposes. You must not:

Use the site for fraudulent or illegal activities.
Attempt to gain unauthorised access to the website or servers.
Copy, reproduce, or distribute any material without written permission.

All content on this website is owned by Crownsway Insurance Brokers Ltd and protected by copyright laws.

4. Information on This Website

We aim to ensure accuracy, but information on this site:

Is for general guidance only.
Does not constitute insurance advice.
May not always be fully up to date.

Insurance advice will only be provided through our authorised advisers, not via this website.

5. Links to Third‑Party Websites

Our website may include links to other websites. These are provided for convenience only. We are not responsible for:

The content of external websites
Their privacy practices
Any loss arising from your use of third‑party links

6. Your Responsibilities

When requesting a quote or contacting us through this website, you must ensure that all information you provide is:

Accurate
Complete
Not misleading

Incorrect information may impact your ability to obtain insurance or may invalidate a policy.

7. Privacy & Data Protection

We process personal data in accordance with the UK GDPR and Data Protection Act.
Please refer to our Privacy Notice for full details on:

How we collect information
How we process and store it
Your rights as a data subject
How to request access or removal of your data

8. Cookies Policy

This Cookies Policy explains how Crownsway Insurance Brokers Limited uses cookies and similar tracking technologies on our website.

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit our site. They help improve your browsing experience and allow us to understand how the site is used.

8.2 Types of Cookies We Use

a) Essential Cookies (Strictly Necessary)

These cookies are required for our website to operate properly. They enable things such as:

Basic website navigation
Form submissions
Secure login areas

These cannot be switched off in our systems.

b) Performance & Analytics Cookies

These cookies help us understand how visitors interact with our website, e.g.:

Pages visited
Time spent on site
Click behaviour

We may use tools like Google Analytics. Data is anonymised and used for improving our services.

c) Functionality Cookies

These cookies remember your preferences, such as:

Language settings
Form details previously entered

They help provide a more personalised browsing experience.

d) Advertising / Targeting Cookies

We may use these to:

Deliver relevant ads
Limit how often you see an ad
Measure advertising effectiveness

Where these are used, we always request your consent first.

8.3 Managing Your Cookie Preferences

When you visit our website, you will see a cookie banner giving you the option to:

Accept all cookies
Reject non‑essential cookies
Customise your preferences

You can also disable cookies via your browser settings. However, some website functions may not work correctly if you disable essential cookies.

8.4 Third‑Party Cookies

Some cookies may be set by trusted third‑party services, including:

Google Analytics
Social media platforms (Facebook, LinkedIn, etc.)
Embedded content providers (e.g., YouTube)

These third parties have their own privacy and cookie policies.

8.5 Changes to Our Cookies Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

9. Limitation of Liability

Crownsway Insurance Brokers Ltd will not be liable for:

Losses arising from use or inability to use the website
Damage caused by viruses, malware, or other harmful material
Third‑party website content

This does not exclude liability where prohibited by law.

10. Governing Law

These Terms & Conditions are governed by the laws of England & Wales. Any disputes will be subject to the exclusive jurisdiction of English courts.

11. Contact Us

If you have questions about these Terms & Conditions or cookies, please contact:
The Customer Services Manager
Crownsway Insurance Brokers Ltd
183 Holyhead Road, Birmingham, B21 0BD
Email: complaints@crownsway.co.uk
Phone: 0121 554 3566