Privacy Policy
Crownsway Insurance Brokers Limited
Registered Office: D J S House, 183 Holyhead Road, Birmingham, B21 0BD
Registered in England & Wales (No. 1015937)
ICO Registration: Z5205506
Authorised and regulated by the Financial Conduct Authority (FCA No. 306797).
Website: www.crownsway.co.uk
Phone: 0121 554 3566 / 9788
Introduction
Crownsway Insurance Brokers Limited takes data protection seriously. Our website will require some personal data at that time so that we can respond to our clients with the information that they need. Throughout the process, we will always require consent from all our clients, due to the nature of our industry and the UK laws.
The personal data processing shall always be in line with the UK General Data Protection Regulation (UK GDPR) and the UK-specific legislation applicable to the company.
This Privacy Notice is to inform our clients why we collect and process data, and to set out data subjects’ rights relating to the collection and processing of personal data.
What type of information do we have
Crownsway Insurance Brokers Ltd requires specific personal details from potential clients to ensure we can effectively address and respond to all enquiries. The information collected will include, but is not limited to, the following items:
· Full Name: To accurately identify and personalise our communication.
· Contact Number: To enable prompt follow-up discussions and clarifications.
· Email Address: For sending important information, updates, and responses to your queries.
· Company Name: To understand your organisational context and tailor our services accordingly.
· Details key to providing the correct insurance cover
· Preferred Method of Communication: To ensure we connect with you in a manner that suits you best, whether via phone, email, or other means.
· Nature of Enquiry: To provide the most relevant information or services based on your specific needs.
Collecting this information allows us to deliver personalised and timely assistance while also enhancing our service quality and efficiency in addressing your requirements. Your privacy is important to us, and all information will be handled in accordance with relevant data protection regulations.
Depending on the client’s need, the information collated for each client will vary, and the client has the option to request electronic copies of their policy.
How do we get the information, and why do we have it
All information that we collect will come directly from the individual actively seeking our insurance services. This ensures that we have accurate and specific data tailored to their insurance cover. By communicating directly with the individual, we can better understand their requirements and provide a more personalised experience. Therefore, we can be connected through several avenues, such as
· Telephone
· Recommendations
· Networking
· In-person meeting
· Website
We have the information to engage with you to support you or to provide adequate cover that meets your request.
What we do with the information
The information that we have would be used to contact you (the client), email you information and responses to your questions and to send you a copy of the latest version of your insurance cover.
The information will allow us to evaluate which insurance option would be most beneficial or essential to you (the client).
The services consist of
· Household Insurance
· Landlord Insurance
· Business Insurance
· Motor Insurance
· Holiday Insurance
· Any other commercial insurance cover and so much more as shown on our website.
The additional information will be obtained directly from you (the client).
Some of your information will require us to share with external parties who provide us with a specific service, or it’s a legal requirement. This would consist of
· Website & Web Hosting company
· HMRC/ VAT/ Inland Revenue
· IT Provider
· Microsoft account and cloud storage
· FCA – Financial Conduct Authority
· Other Insurance providers
· Accountant
· Debt Recovery Agencies
· ISO9001 External Auditors
· Any other legal services
Marketing
Crownsway Insurance Brokers Ltd has the opportunity to create a marketing campaign to all who have subscribed to our Newsletters (where consent has been given). The information would consist of
· Name
· Email address
We will adhere to the marketing guidelines when reaching out. If potential clients choose to engage our services, we will require additional information from them to effectively address their business needs.
Cookies
The website uses cookies to monitor and track the performance of what clients are looking for. The cookies do not collect client information, but they do track the pages being viewed and whether you repeatedly visit the same page. Also, it can be identified whether the website is user-friendly and highlights where we can improve overall or the specific web page. However, we do allow you to decline or accept whether we can monitor the performance of our website.
How we store your information
Crownsway Insurance Brokers Limited will store all information on our encrypted cloud storage, and all paper files will be stored in a lockable cabinet. However, we encourage the team to reduce the use of paper files where possible, as we are aware of the environment; therefore, should there be any paper notes, they will be either scanned onto our cloud system or written information will be put within a Word Doc or Excel spreadsheet so that we can securely shred any paper information.
All information will be reviewed annually, as we have been trading for over 50 years, so we are cautious as to the information that is destroyed unless we are requested to do this before our review date. The destruction process will consist of all of the client details except for the invoices, which will need to be stored for 6 years as a legal requirement.
Upon termination of a client's policy, their information will be reviewed every three years. This duration provides sufficient time for our records to confirm whether they will return. However, if the information is required for any legal cases, it will be stored for many years (within the UK legal guidelines). Please note that this timeframe may be subject to change in accordance with updates to UK law.
Our Lawful Basis
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
a) Your consent.
b) You can remove your consent at any time.
c) We have a legal and professional obligation. We have a legitimate interest.
All clients can and must contact Neelam Duggal at any time should anything change.
Your data protection rights
Under data protection law, you have rights, including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
How to complain
Should you have any complaints regarding how we are collating, using, or storing your data, we would ask that you contact us first, as we can manage your information quickly.
Don't hesitate to get in touch with us should you wish to make a request.
Name: Neelam Duggal
Email: neelam@crownsway.co.uk
Telephone: 0121 554 3566
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
This Privacy Notice is subject to change in response to updates in UK laws or modifications to the guidelines set forth by the Financial Conduct Authority (FCA). We are committed to keeping all our clients informed and will ensure that the most current version of the Privacy Notice is easily accessible to everyone. We strongly encourage you to review our Privacy Notice regularly, as it contains important information regarding how we collect, use, and protect your personal data. By doing so, you can stay informed about your rights and our obligations concerning your privacy. If you have any questions or require further clarification about the Privacy Notice, please do not hesitate to reach out to us.